Return & Refund Policy

If something isn’t right or you just change your mind, we are happy to accept a return.

Below you’ll find everything you need to know about returning an online order, in-store purchase, or faulty item. Take a moment to read through our policy, and then head to the instructions below.

THE IMPORTANT STUFF – OUR RETURNS POLICY
CHANGED YOUR MIND?

If you change your mind about the products you have purchased from us (it happens, you’re human), we can refund the purchase price or exchange those products subject to the following conditions:

• Item(s) must be returned or replaced within 7 days of purchase, together with proof of purchase.
• Items purchased online can be returned or replaced up to 7 days from the date of received, subject to all other terms and conditions of the policy.
• If you request a refund, the purchase price (excluding delivery charges online) will be refunded to you using the original payment method.
• All the replacement and return procedures will be done on the website itself, only on the condition that the tag and original bill will be provided in proper condition

RECEIVED SOMETHING FAULTY?

If something is faulty or incorrectly described or different from the sample shown (first of all, sorry, this is our bad) we will happily meet our legal and good-natured obligations which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase. We would also love to make you a cup of tea to say sorry but some things just aren’t possible.

Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren’t returning. That’s fair, right?

HOW TO RETURN AN ONLINE ORDER BY POST?

If you received a faulty item in your online order and it’s not convenient, get in touch with us through the customer care number, so we can help.

• Once we receive the package and confirm that it meets the Returns Policy above, we’ll process your refund and send you an email to let you know.
• The refund will appear in your bank account about 3-5 days after you hear from us. If there are any issues or your return doesn’t meet our policy, we’ll send your parcel back to you, but we’ll contact you about it first.
• Please ensure while returning the product the packaging is intact the way it was delivered
• We reserve the right not to accept return of products that are being returned after use
• Delivery charges will not be reimbursed after the goods are returned.

You can contact us at 88920 08100 or mail us at utilityclosett@gmail.com

Our customer support team will get back to you and may ask you for some information.

(* This T&C is with/above our main T&C Page. We reserve the right to change our T&C at any given time.)